Terrible service constant excuses

<p>In February I found out my account had been blocked due to a change in Edgars policies. I never recieved any communications from edgars that this is what i needed to do or that the policies had changed. I was then informed all I had to do was bring in or email through 3 months bank statements to get it unblocked. 5 attempts later and either it is never recieved or the attachment can't be opened and I am still desperately trying to sort this out. The attitude recieved whend I've asked how this can keep happening and how can it sort this out is basically this isn't their problem they cpudnt really care and it's far to much effort to actually assist me. I've had this account for over 11 years and I've never had a problem with it until now and I think it may be time to close it.</p>