Terrible service bad customer service
<p>Hello Peter</p> <p> </p> <p>Account number : ********** ********** 00</p> <p>ID no. ********** 294080</p> <p>Account holder :Ahmed Ebrahim Khan </p> <p> </p> <p>I wish to complain about the terrible customer service I received from Jet store in Estcourt.</p> <p>I am a businessman and have been sitting without a handset for the past week. I am frustrated as I have lost many clients due to jets *********** staff.</p> <p> </p> <p>I have recently lost my handset. I have been to the store several times to claim from insurance . Waited 40 minutes to be served. The lady filled out the forms and send I need to check on my claim in 3 days. Yesterday I returned to the store only to find out that the lady was still sitting with my paper work and my claim has not been processed.</p> <p> </p> <p>I am really annoyed since I am up to date with my account payments and I feel like i have been paying insurance for a service that's not being provided to me.</p> <p> </p> <p>Please compensate me for all this time I have lost out on business since your staff are incapable of providing efficient customer service.</p> <p> </p> <p>I look forward to hearing from you soon</p> <p> </p> <p>Regards</p> <p>Ahmed Khan</p> <p> </p> <p> </p>
Thank you for taking the time to send through an email.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised your query is referred to the the stores management team to address. Feedback confirming action plan will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
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Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time to send through an email.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised your query is referred to the the stores management team to address. Feedback confirming action plan will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Hello
It seems that there was a confussion or some sort of mix up, my girlfriend incorrectly blacklisted an old phone. I guess she mistakenly though that was my phone box. The ITC number Refference on the affidavit does not belong to my lost phone. I will phone my service provider and with correct details and provide you with correct information.
Kind regards
Sorry for all the trouble
Ahmed Khan
Hello
It seems that there was a confussion or some sort of mix up, my girlfriend incorrectly blacklisted an old phone. I guess she mistakenly though that was my phone box. The ITC number Refference on the affidavit does not belong to my lost phone. I will phone my service provider and with correct details and provide you with correct information.
Kind regards
Sorry for all the trouble
Ahmed Khan
All has been sorted out. I have collected my new phone from jet Estcourt. The lady assisting me was very helpful. Thank you for all your Assistance.
All has been sorted out. I have collected my new phone from jet Estcourt. The lady assisting me was very helpful. Thank you for all your Assistance.