TERRIBLE SERVICE AT EDGARS

The beginning of June, I went to Edgars Centurion mall to close my account since my account was fully paid. The lady who assisted me called their call Centre for me to be assisted. I spoke to a lady named Zukiswa. She informed me that there was a balance of R14.99 for card protection which I didn't even know about. I informed her that from what I know my account is not owing anything. She then put me on hold to check whatever she was checking, when she came back to me she informed me that the amount will be reversed and the account closed. I went back to the store on the 12th July to confirm if the account was closed, I spoke to Mthobisi who informed me that the account was still Active, he then transferred me to another department where I was told it's a wrong one. I called the call Centre again and spoke to Nosipho who put me on hold and never came back to me. THE SERVICE IS AWFUL. No wonder Edgars is at a state in which it's at right now. I'm being taken from pillar to post Just for me to close an account which I no longer need. I wouldn't advice anyone to open an account with them since they would struggle the way I'm struggling right now.