Terrible Service and no acceptable

<p>REf on previous complaint ********** 490/GO On the 15th November My Mom went to claim for a lost cellpohone, was attended by VUYOKAZI MAFUMANA at Edgars Circus Triangle, who gave her wrong information, only gave her a slip. My Mom is old and not well and cannot be running around for something that is of your fault. After I wrote a complaint on Hello Peter, which Edgars only responded after 4 days the complaint was sent to them. We were told that no claim form was given to my MOM on the 15th November. She went again on the 25th to sign the form and was told the claimm will take a month because she claimed late. Now how is it my Mom's fault that you employ staff that are clueless? She was there in time to claim from the insurance but your staff failed to do their job. So you'll need to do yoursleves a favour to speed up that claim as it is not my Mom's fault but yours. It is a shame how you treat your customers, she has had that account for over 30 years and this is the treatment she gets.</p>