Terrible Service and Lack of delivery

I took my phone to the store for repairs on the 3/01/2015 and today is the 9/03/2015 and I still don't have my phone back. I have been going in and out of the store calling in weekly and still no one bothers to ensure that I have my phone back. On the 23 January 2013 a stuff member by the name of Midah Molope gave me attitude at the store and kept me waiting for more than an hour, I escalated this to an assistant manager by the name of Terence Naidoo who also failed to respond to numerous email that I sent to him explaining that I want my phone back.<br> <br> Went back to the store again a week and a half ago hoping to speak to the manager who wasn't available and I was told my phone was back from repairs but does not have a battery and a charger because apparently I did not submit them with the phone, which is untrue. One of the stuff members by the name of Nelisiwe said she will contact the repair centre to follow up, I called the store today because I wasn't getting any feedback and she told me that the repair centre has not responded to her email. There is no sense of urgency, no service delivery and management does not seem to care either. I WANT MY PHONE!<br>