ME
Muhammed E
1 reviews | Active since Sept 2015
14 Nov 2015, 14:17
Terrible service and *********** staff
I go into Edgar's at gateway at 9:30 am on Saturday morning to open up an account<br> I submit all the info and documents they required and was promised the account would be opened in 40 mins <br> It's now 2pm and I am still waiting at the store.After being passed around from one staff member to the next I noticed about 5 people apply for accounts and get their cards. The manager was *********** and didn't know how to focus his attention on one issue. I think it's absolutely despicable customer service to make someone wait for for almost 5 hours and not be able to sort out the issue. What a waste of time and money<br> It is now 2pm
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Edgars's replyOfficial
16 Nov 2015, 17:30Hello mie19,
Thank you for raising your apprehensions with us. Please be advised we have liaised with the New Accounts department and it was confirmed that the account is approved. We sincerely apologise for the lapse in service and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Please be advised we have liaised with the New Accounts department and it was confirmed that the account is approved. We sincerely apologise for the lapse in service and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply16 Nov 2015, 17:30
Official
Hello mie19,
Thank you for raising your apprehensions with us. Please be advised we have liaised with the New Accounts department and it was confirmed that the account is approved. We sincerely apologise for the lapse in service and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Please be advised we have liaised with the New Accounts department and it was confirmed that the account is approved. We sincerely apologise for the lapse in service and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***