Terrible service and delayed delivery!

My sister in law ordered a shoe online( click and collect)on the 27/11/2017 and requested that I collect it.

I had not received an SMS confirming delivery by Friday the 08/12/2017 so I decided to visit the Bellville branch as this was the delivery address stipulated. Upon visiting I was told that my delivery was not available due to a backlog with the courier company. This information was provided to me by the manager on duty: Victor Zama. Victor then took my telephone number and promised to call me by no later than Monday the 11/12/2017. I am still awaiting my call!

I then contacted the Client Care Centre on Tel: ***and spoke with Thule Felo, who confirmed that my order was delivered to the Bellville branch on the 09/12/2017. I then visited the branch again! but the consultants had no record of my order!

I spoke with the manager on duty: Garth Basson, who called the contact center to confirm delivery. Lerato, the call centre agent confirmed that the delivery was reportedly done on the 09/12/2017. The service experienced from Garth was less than average, at one point he even told me that I cannot be angry at him when I expressed my frustration on having to go back and forth and not getting any results. Surely he could have dealt with my frustration regarding the issue rather than take it personally!

To date, I still dont have my order and my overall experience with Edgars has been frustrating to say the least!

I hope to receive immediate feedback.