terrible service

If you are buying a branded item at Edgars, YOU need to enquire if/and which other branch sells the brand because you cannot exchange/refund at a branch that does not sell it. This I have found out, despite asking the cashier at Mall of the South. Yes, she said, you can exchange it at any branch, so long as you have your slip. Tried it, the Glen branch will not accept it. WOW. Asked the manager, same thing. Tel Head office, no they cannot courier it back to the correct branch. The customer must be inconvenienced and SHE must return to the branch. Good thing I am from JHB and was not just passing through. EXCELLENT CUSTOMER SERVICE EDGARS. MAYBE YOU SHOULD GIVE YOUR MANAGEMENT AND STAFF A COPY OF THE 13/12/2015 BUSINESS TIMES... MR BROOKES GOOD LUCK ON SAVING THIS ONE. THE LAST BRANCH THAT GAVE ME APPAULING SERVICES WAS YOUR KILLARNEY BRANCH, WHICH HAS PREDICTABLY CLOSED DOWN.I WATCH WITH INTEREST AS EDGARS DIES SLOWLY. YOUR CUSTOMER IS THE LAST THING ON YOUR STAFF'S MIND. TO PUT IT SIMPLY: THEY JUST DO NOT CARE. Yesterday I wanted to exchange my item. Today I will ask for a refund & shop somewhere else. (BY THE WAY, YOUR MALL OF THE SOUTH IS SO QUIET...BUT TRY FINDING A CASHIER!)