KB
KENNETH B
1 reviews | Active since Mar 2009
28 Oct 2015, 20:42
TERRIBLE SERVICE
I DO NOT think you deserve to be a manager. When I tried to raise my issue with you. I expected you to listen but you decide to dismiss me. Worse of it all you promised to to investigate my query and revert back to me on Monday. That did not happen and when you called later you did not apologise. Question is, why would it take more than a month for accourier to deliver our phone to the service provider. For your information we bought the phone for my son to use on school projects, not that means anything to you. You are the worst manager in the world.
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Edgars's replyOfficial
29 Oct 2015, 17:31Hello balifk,
We would like to apologise for the overall experience. We can understand how frustrated you are and for we sincerely apologise. Please be advised the store manager was notified and concrete feedback will be given to you shortly. The store manager will address the manner in which Pinky handled this query, and also follow up on the repaired handset. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
We would like to apologise for the overall experience. We can understand how frustrated you are and for we sincerely apologise. Please be advised the store manager was notified and concrete feedback will be given to you shortly. The store manager will address the manner in which Pinky handled this query, and also follow up on the repaired handset. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Edgars's reply29 Oct 2015, 17:31
Official
Hello balifk,
We would like to apologise for the overall experience. We can understand how frustrated you are and for we sincerely apologise. Please be advised the store manager was notified and concrete feedback will be given to you shortly. The store manager will address the manner in which Pinky handled this query, and also follow up on the repaired handset. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
We would like to apologise for the overall experience. We can understand how frustrated you are and for we sincerely apologise. Please be advised the store manager was notified and concrete feedback will be given to you shortly. The store manager will address the manner in which Pinky handled this query, and also follow up on the repaired handset. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***