Terrible Service

Please can someone get back to me urgently , my cell phone was ****** in February <br> I went to Edgars Gateway to lodge a claim against my cell phone insurance and they advised <br> Me when we contacted edcon that my claim could not be honoured because I was behind by 2 premiums <br> I informed them that I reported this at the police station as well. I then accepted that my phone would not <br> be replaced and that my cell phone insurance would be cancelled . 5 months later I get an Edgars statement <br> saying that I am overdue because of cell phone insurance charges. So I contacted Edcon who now cancelled my<br> insurance and gave me another number to call with regards to the funds owing on the account ***)<br> I spoke to a lady by the name of Phumi and explained everything to her and asked her how can I pay insurance for <br> Something I no longer have ??? she did not know how to respond and put my on hold for 5 minutes and then she cut<br> The call . When we are overdue with payment Edgars is very quick to send legal letters , however when we need service<br> They don't know what they are doing .... Very unprofessional and don't give a damn !!!