Terrible service

Ive ordered a gift for my wife on the redsquare website in April. when i emailed them a few days later to find out when the item would be delivered they adised me they were out of stock. i cancelled the order and because i paid using my edgars account i asked them to cr my account again. they rep**** by saying it will be done in 72 hours.it still hasnt been done! ive contacted edgars accounts department directly and the woman i spoke to plainly said she cant assist me with that query. Ive sent of numorous emails to redsquare and edgars but all i get in return is that the matter has been refered to their credit manager. worst experience ever.