TERRIBLE SERVICE

I AM VERY UNHAPPY WITH YOU GUYS. I HAVE BEEN UNDER DEBT REVIEW AND MY DEBT COUNCELLORS NEED TO ISSUE ME WITH A CLEARANCE LETTER BUT CANT BECAUSE THEY ARE STRUGGLING TO GET IT FROM YOU. I CALLED LAST WEEK AND WAS ASKED TO PAY AROUN R2 TO GET IT AND I PAID R5. I TOLD MY DEBT COUNCELLORS WHO WERE APALLED WITH THE FACT THAT YOU ASKED ME TO PAY AN AMOUNT THAT YOU COULD HAVE WRITTEN OFF. FAST FOWARD TO TODAY I CALLED THE SAME DEBT REVIEW DEPARTMENT WHO ASKED ME TO PAY THIS AND THEY REFERRED ME TO CLIENT SERVICES *** AND THERE I WAS TOLD THIS ACCOUNT IS UNDER MY GRANDMOTHERS NAME?? LIKE REALLY? I WAS UNDER DEBT REVIEW FOR THIS NOT MY GRAN. I WAS ASKED TO CALL *** AND THERE THE NUMBER IS UNANSWERED. BATHONG I NEED MY SETTLEMENT LETTER AND THIS ACCOUNT CLOSED. I NEED FEEDBACK ON THIS AS IN YESTERDAY FOR MY NAME TO BE CLEARED