1 reviews | Active since Jul 2017
Terrible service.
<p>I took in my cellphone as i have insurance, for them to repair fair enough they took in my phone the only thing i took out was my simcard and my memory card and they took my phone just like that. on saturday i get my phone back no battery and no back cover i go and ask about this first my son called and asked secondly i went in they called my son while i was there as he was the one that took it in he confirmed with them he gave the whole phone battery and back cover, promises were made that by wednesday they will be back with an answer as the person that works wirth the phones is on leave that right there is already bull**** because Edgards is a proffesional bussiness and they should have someone on standby how can a customer wait for someone to be back from leave. Today is wed we were promised a callback yesterday as i suspected i was being mislead yet again. all i want is my battery and back cover back thats all and i will never do business with Edgars again. Thank You.</p>
We have escalated the complaint to the Edgars Kroonstaad management to address with regards to the handset that came back from repairs with out a battery and a back cover. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Kroonstaad management to address with regards to the handset that came back from repairs with out a battery and a back cover. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Kroonstaad management to address with regards to the handset that came back from repairs with out a battery and a back cover. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Kroonstaad management to address with regards to the handset that came back from repairs with out a battery and a back cover. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,