Terrible Service!!!

I have experienced such terrible customer service. I purchased a cell phone at Edgars Clearwater Mall about 2 weeks ago. I got home, charged it, then switched it on. When I received a call on my brand new phone the person could not hear me speaking. I figured it was the microphone that was not working. I returned to the store and they said they would send the phone to mobicell to have it checked out and that it would be sorted withing 2 days. After 2 days still not getting a call back from Edgars I had to phone them eventually speaking to someone. Them I was told mobicell had a lot of work and they will see to my phone soon I should please wait another 2 days. Today it's been 2 weeks I went back to the store to speak to them directly, only to be told AGAIN to wait. Honestly I will never PURCHASE ANYTHING from Edgars again. I chose to purchase at Edgars as it is a well known store and one wouldn't think their gooda would be faulty and that they treat their customers in such a manner.