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JK
Juan K

1 reviews | Active since Feb 2018

06 Sept 2018, 10:40

Terrible service

So, i ordered an item on Monday the 3rd of September 2018 expecting the item to be processed accordingly as it was a gift for a friend of mine. I realized that the order is extremely delayed compared to usual delivery times and decided to cancel the online order. I called a total of 20 times with the intention to cancel the order - the line was cut on all 20 occasions. Please cancel order ********** 88 and provide me with a refund. I will be closing the account as well. Terrible customer service indeed!

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Replies (4)
JK
Juan K's update06 Sept 2018, 12:59
Reviewer Update
order number ***
Edgars
Edgars's reply06 Sept 2018, 17:21
Official

Thank you for making contact with us.Kindly note that our online team have now amended the delivery address and delivery will take place soon .Apologies for the frustrations caused to you.

***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,

JK
Juan K's update07 Sept 2018, 07:33
Reviewer Update
i requested to have the item cancelled, please arrange that for me and provide a refund so that i can make payment and close the account today still.
JK
Juan K's update10 Sept 2018, 12:20
Reviewer Update
Till today i still have not received a proper response, " we have escalated the matter" this means nothing to me, how difficult is it to cancel and refund? the item is not even close to being shipped.