RP
Rasheeqoh P
1 reviews | Active since Jun 2010
12 Sept 2017, 14:12
Terrible service
i app**** for an edgars account online on Tuesday 05.09.17, my first application was not received as i emailed them the next day and had to resubmit the full application with supporting documents again. on Friday 08.09.17 the ***** department called me thrice to confirm my details and query if i app**** for the account etc. the last call the agent told me that my account was approved and that i will receive and SMS confirmation. with my ID and the SMS i can go to any branch and fetch my card. yesterday i went to the Canal Walk branch to fetch my card. i was then told that my account was activated in error "it was a mistake ma'am" is what the lady told me. she said that they are investigating some ********** activity which i cannot understand. why if my account was not approved did i receive 4 calls, an sms and an email to confirm that it was ? only to be told otherwise when i went to go an collect? i only opened the account for one specific purpose in mind (as i have no other debt) and now i feel it was a mistake and that i should not have app**** in the first place. can someone please just contact me with regards to this as i would like to cancel my application.
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Replies (3)
Edgars's replyOfficial
13 Sept 2017, 10:08Kindly furnish us your account or ID number on ***, so that we may liaise with the accounts team regarding the account cancellation request due to ***** on the account. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards
Customer Relations Team
Email: ***
Call Centre: ***
Best regards,
Edgars's reply13 Sept 2017, 10:08
Official
Kindly furnish us your account or ID number on ***, so that we may liaise with the accounts team regarding the account cancellation request due to ***** on the account. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards
Customer Relations Team
Email: ***
Call Centre: ***
Best regards,
RP
Rasheeqoh P's updateReviewer Update
13 Sept 2017, 10:21thank you for the feedback. i have sent another email to all of the email addresses indicated. my ID number is ***. please can i have urgent feedback on the email which has been sent as this matter needs to be resolved. there was no ********** activity, as indicated i app**** for the account online and when i went to fetch my card AFTER I WAS CALLED AND TOLD THAT THE ACCOUNT IS INFACT ACTIVE, i was then told no it was activated IN ERROR. thus me now wanting to cancel my application as your service is pathetic and putrid.
please get back to me urgently
RP
Rasheeqoh P's update13 Sept 2017, 10:21
Reviewer Update
thank you for the feedback. i have sent another email to all of the email addresses indicated. my ID number is ***. please can i have urgent feedback on the email which has been sent as this matter needs to be resolved. there was no ********** activity, as indicated i app**** for the account online and when i went to fetch my card AFTER I WAS CALLED AND TOLD THAT THE ACCOUNT IS INFACT ACTIVE, i was then told no it was activated IN ERROR. thus me now wanting to cancel my application as your service is pathetic and putrid.
please get back to me urgently
RP
Rasheeqoh P's updateReviewer Update
13 Sept 2017, 10:21thank you for the feedback. i have sent another email to all of the email addresses indicated. my ID number is ***. please can i have urgent feedback on the email which has been sent as this matter needs to be resolved. there was no ********** activity, as indicated i app**** for the account online and when i went to fetch my card AFTER I WAS CALLED AND TOLD THAT THE ACCOUNT IS INFACT ACTIVE, i was then told no it was activated IN ERROR. thus me now wanting to cancel my application as your service is pathetic and putrid.
please get back to me urgently
RP
Rasheeqoh P's update13 Sept 2017, 10:21
Reviewer Update
thank you for the feedback. i have sent another email to all of the email addresses indicated. my ID number is ***. please can i have urgent feedback on the email which has been sent as this matter needs to be resolved. there was no ********** activity, as indicated i app**** for the account online and when i went to fetch my card AFTER I WAS CALLED AND TOLD THAT THE ACCOUNT IS INFACT ACTIVE, i was then told no it was activated IN ERROR. thus me now wanting to cancel my application as your service is pathetic and putrid.
please get back to me urgently