1 reviews | Active since Apr 2013
In my lunch hour I visited edgars La Lucia. I was at the till only to see my item had no tag. Offering to go get another one I come back tobthe cashier attending to another person. He does not apologise he just tells me well you left. I get blank stares from the other cashiers. I asked for a manager to be told she is not there. In this day and age time is money. I do not appreciate your attitude edgars. You need to value each customer. Teach your staff to value them. Teach your stuff etiquette manners courtesy and in general how to treat a customer well. If you want to grow retail sales dont infuriate your paying customers. Take your people to task in la lucia its a high end mall with employees that give you a bad name. Shocking!
We have escalated the complaint to the Edgars La Lucia management to address as our valued customer is not happy that the consultant did was unprofessional when assisting our valued customer at the tills. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars La Lucia management to address as our valued customer is not happy that the consultant did was unprofessional when assisting our valued customer at the tills. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars La Lucia management to address as our valued customer is not happy that the consultant did was unprofessional when assisting our valued customer at the tills. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars La Lucia management to address as our valued customer is not happy that the consultant did was unprofessional when assisting our valued customer at the tills. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
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