NN
Noni N
1 reviews | Active since Aug 2017
26 Aug 2017, 04:56
Terrible service
I went to edgars at The Glen mall to purchase a fragrance from the Dior counter. I was assisted by a guy named Refelwe who happened to be so rude and unprofessional. He made me feel as if I couldn't afford and he gave me the impression that I was wasting his time. What was more disgusting was the fact that when I told him about his attitude, he told me I can report him if I wanted to because he's the 'boss'. Even though I did purchase the fragrance because I really liked the smell. I consider getting a refund when I think of the horrible service I got from that guy. I've never in my life dealt with such unprofessionalism
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Replies (5)0
Replies (5)
Edgars's replyOfficial
26 Aug 2017, 09:07We have escalated the complaint to the Edgars the Glen management to address as our valued customer is not happy with the overall service rendered in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply26 Aug 2017, 09:07
Official
We have escalated the complaint to the Edgars the Glen management to address as our valued customer is not happy with the overall service rendered in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
26 Aug 2017, 09:10We have escalated the complaint to the Edgars the Glen management to address as our valued customer is not happy with the overall service rendered in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply26 Aug 2017, 09:10
Official
We have escalated the complaint to the Edgars the Glen management to address as our valued customer is not happy with the overall service rendered in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
26 Aug 2017, 09:11We have escalated the complaint to the Edgars the Glen management to address as our valued customer is not happy with the overall service rendered in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply26 Aug 2017, 09:11
Official
We have escalated the complaint to the Edgars the Glen management to address as our valued customer is not happy with the overall service rendered in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
NN
Noni N's updateReviewer Update
26 Aug 2017, 09:40Thank you Hello Peter.
NN
Noni N's update26 Aug 2017, 09:40
Reviewer Update
Thank you Hello Peter.
NN
Noni N's updateReviewer Update
26 Aug 2017, 09:40Thank you Hello Peter.
NN
Noni N's update26 Aug 2017, 09:40
Reviewer Update
Thank you Hello Peter.