GM
Gizelle M

1 reviews | Active since Dec 2016

12 Dec 2016, 14:28

Terrible service

<p>I app**** for an account a couple of months ago. I specifically stated that I want NO clubs or coverage. First month I received that I have funeral cover from Edgars. I called to cancel it and of course had to pay the first month for it. Last month I payed my account in full with no outstanding funds. This month I received a statement that says I owe Edgars R58.95. I saw that I payed R23.85 more than I had to last month and that the Club VIP is R60.00. This is why I only needed to pay R58.95. I called Edgars and they said they will cancel the club fee, but I still needed to pay the fee for this month. Why should I be forced to pay for something I clearly stated I did not want?? Bad service!!</p>

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Replies (1)
Edgars
Edgars's reply20 Dec 2016, 19:49
Official

We have received your concerns and apologise for the inconvenience caused by the matter, kindly be advised that all the Financial services that were linked to your account are indeed cancelled as per your request. We apologise again for the frustrations incurred

Kind regards,

Customer Experience Team

Call Centre: ***.