Terrible service

<p>I went into Edgars Clearwater Mall at +/-1pm today to exchange a jean and shirt which i received as a gift. I looked for a black levi jean to exchange with the one i had. i went to the Levi section and found the Jean on the bottom shelf of the Boot cut jeans in black. I took the Jean aswel as a shirt i found and went to customer service to exchange it. After waiting for around 20 mins being the only person in the queue, I was finally seen to. I provided them with a slip, when processing the exchange the lady behind the counter aswel as a few other ladies seemed to have a problem with the code, they made me walk with them to show them where i had found the Jean as they cannot pick it up on their system. I was told i am unable to purchase it because of this regardless if it was on their shelves without giving me a reason why! I am disgusted with the service as it took over an hour and i walked out with nothing being exchanged! I hated the fact that i was made to feel like I had did something wrong when they have *********** staff!!</p>