HP
Haseena P
1 reviews | Active since Oct 2012
12 Mar 2015, 10:28
TERRIBLE SERVICE
I spent 2 hours contacting Edgars stores in January to arrange a pair of Madison shoes that was on sale at the time. After speaking to a number of *********** staff at Sandton, Rosebank and Melrose Arch, I had to phone head office and ask for assistance. I was told that the Menlyn Edgars had 1 pair. When I phoned Menlyn, this was confirmed. I asked the assistant if it would be possible to send the shoe to Rosebank for me to collect and was told that the shoe would arrive in 2 to 3 weeks. It has been over a month and a half and nothing! I have always received terrible service at Edgars! It's not worth my while!
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
13 Mar 2015, 15:59Hello Dissatisfied123,
As per our telephonic discussion kindly note you did not specify the type of shoes you want, as Menlyn stated that there are different kinds. Please forward us the type of shoes you want at *** or contact us on the below number
In the interim the query will be referred to the store manager for intervention. We apologise for the overall experience,
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion kindly note you did not specify the type of shoes you want, as Menlyn stated that there are different kinds. Please forward us the type of shoes you want at *** or contact us on the below number
In the interim the query will be referred to the store manager for intervention. We apologise for the overall experience,
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply13 Mar 2015, 15:59
Official
Hello Dissatisfied123,
As per our telephonic discussion kindly note you did not specify the type of shoes you want, as Menlyn stated that there are different kinds. Please forward us the type of shoes you want at *** or contact us on the below number
In the interim the query will be referred to the store manager for intervention. We apologise for the overall experience,
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion kindly note you did not specify the type of shoes you want, as Menlyn stated that there are different kinds. Please forward us the type of shoes you want at *** or contact us on the below number
In the interim the query will be referred to the store manager for intervention. We apologise for the overall experience,
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,