Terrible quality cellphones
<p>About three months ago I bought two Nokia105 cellphones for my parents. One at CNA, and one at Efgars Centurion. The CNA one about a month before the Edgars phone. Within weeks the problems started. One can hardly hear when having a conversation. The phones also loses signal, sometimes for hours. Does not matter which network I use. On my other phone, with the same network, there are no problems. Unfortunately the slips has faded so much it is unreadable. But the barcodes of the phones can be traced. I am not willing to givein for repairs and leave my parents without phones, due to bad quality of Nokia. How is Edcon going to resolve this????</p>
This is pathetic. No reaction at all.
This is pathetic. No reaction at all.
We must apologise for the delayed response.
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if there is a fault on the phone and the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Kindly note the cell phone will need to be sent for repairs , you can take the cell phone back to the Centurion branch and we will gladly assist you by Booking in the cell phone for repairs.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the delayed response.
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if there is a fault on the phone and the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Kindly note the cell phone will need to be sent for repairs , you can take the cell phone back to the Centurion branch and we will gladly assist you by Booking in the cell phone for repairs.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,