CB
Corrie B

1 reviews | Active since Sept 2017

03 Jul 2018, 08:07

Terrible quality

I bought a Levi shirt less than a year ago at an Edgars store. Worst decision of my life. Terrible quality that you guys sell, the material is **********. This is the first time I've had a shirt tearing like this, which is sad coming from the most expensive one in my closet.

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Replies (1)
Edgars
Edgars's reply03 Jul 2018, 15:58
Official

Thank you for bringing the matter to our attention.We apologise for the frustrations caused to you .

Kindly be informed of the Refund and Exchange Policy.

To return any goods, you must produce a receipt/ till slip or gift receipt to the store. It shows when and where the goods were bought.

2. Should you wish to exchange or return goods purchased within 30 days, we will gladly exchange them for you or, if you are returning the goods, accept them and reverse the transaction on your Edgar's account or give you a refund in the form of a Gift card if you produce a gift receipt provided that:

2.2 The goods are unworn or unused with all original, sealed packaging and tags attached;

2.3 The goods are in a saleable condition;

Based on the above , we won`t be able to assist you with an exchange / refund.

Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.

Regards,

Edgar's Customer Experience Team

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Best regards,