TL
Thabile L
1 reviews | Active since Dec 2014
02 Mar 2017, 09:13
Terrible purchase
<p>My sister bought a pair of puma takkies in November at Edgars and they are badly damaged! they have been worn for 2 months and already they are so damaged that no person can wear those takkies in that condition. This is very unexceptable from Edgards that Puma takkies that cost R649 are badly damaged in 3 months!! The reason we shop at Egards and not on the streets is to get good quality products, not this!!!</p>
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Replies (2)
Edgars's replyOfficial
02 Mar 2017, 16:56We have escalated the complaint to the Edgars Midlands Mall management for actioning accordingly as our valued customer is not happy with the quality of the shoes purchased in store . They will need your till slip in order for them to assist further. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply02 Mar 2017, 16:56
Official
We have escalated the complaint to the Edgars Midlands Mall management for actioning accordingly as our valued customer is not happy with the quality of the shoes purchased in store . They will need your till slip in order for them to assist further. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
02 Mar 2017, 16:58e have escalated the complaint to the Edgars Midlands Mall management for actioning accordingly as our valued customer is not happy with the quality of the shoes purchased in store . They will need your till slip in order for them to assist further. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply02 Mar 2017, 16:58
Official
e have escalated the complaint to the Edgars Midlands Mall management for actioning accordingly as our valued customer is not happy with the quality of the shoes purchased in store . They will need your till slip in order for them to assist further. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,