Terrible Online Store and Customer Care Call Experience

Purchased an item online and realised 5 minutes later that I chose the incorrect item. Edgars does not have an option on their online store to cancel yet other online stores does so clearly Edgars is stuck in yesteryear. What made my experience even worse is speaking to a rude customer care agent the next day. I asked why wasn't there an option to cancel an order? She rudely answered by saying "BECAUSE THERE ISN'T AN OPTION!" and then asked why isn't there an option she said "there's nothing I can do", Edgars, pull your call recordings for the the 2nd July 2025 and listen to the manner your customers are treated. Clearly you don't need business so good luck! Please inform your customer care agent that she has a job because of customers and she's not doing anyone any favours!