Terrible online shopping experience
<p>I placed an order online on the 13th July, I couldnt track my order at all on the website but decided to leave it since on the website it says delivery will take 2-5 working days and if its delayed any reasonable attempt to contact me will be made so I left it for 5 working days then I contacted customer service on the 19th July and was told my package will arrive the 20th which it didn't so I phoned again only to be told it will arrive the 21st which of course it didn't so I phoned again and get told they can't track my package but there is a note on the system that someone named Lerato from the store is meant to phone me which never happened. In between the phone calls I have been sending emails to customer service and they just give me the same **** story that my package will arrive on a date and then it doesn't oh and if you do email customer service do not under any circumstances expect replies to all your emails they only reply when it suits them and to certain emails. Needless to say I have still not recieved my package, have not been contacted by anyone at Edgars regarding my order and when I try track it online it still doesn't show any tracking information just a shipment number.</p>
As per our telephonic conversation, we sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you cancelled and the refund request, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
As per our telephonic conversation, we sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you cancelled and the refund request, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Yeah we will see when or if I get the refund, I would however like an explanation as to why my order was not delivered or why no one could tell me where it was and as to why I was told false information regarding delivery dates. Im sure you can pick up the email correspondence between me and the customer service team so follow up on those as well and see why I wasnt rep**** to on some emails, why they took long to reply when they did and why I was **** to. A refund will not actually solve anything because I will now have to buy the product elsewhere I want actual feedback because I requested the refund before being contacted by anyone regarding my hello peter post so you have actually not done anything for me I took care of it myself.
Yeah we will see when or if I get the refund, I would however like an explanation as to why my order was not delivered or why no one could tell me where it was and as to why I was told false information regarding delivery dates. Im sure you can pick up the email correspondence between me and the customer service team so follow up on those as well and see why I wasnt rep**** to on some emails, why they took long to reply when they did and why I was **** to. A refund will not actually solve anything because I will now have to buy the product elsewhere I want actual feedback because I requested the refund before being contacted by anyone regarding my hello peter post so you have actually not done anything for me I took care of it myself.