Terrible Online Shopping Experience

I am so disappointed in the online experience through Edgars. Items were ordered on the 26 March 2018 for a collection at my nearest Edgars branch being N1 City. Delivery to the store takes 3-5 working days. Called to the customer service call centre on Wednesday 4 April as the time frame had passed. The person i spoke to apologized and said someone would call me by latest the Friday 13 April. I had received no call regarding my order that I already paid for so decided to call back. The lady i spoke to which was about at 13:00 said she would call the store to find out what is going on and call me back by close of business, I called them back at about 16:55 as I had not received a call back yet. The gentleman i spoke to said there was no record of the lady that i spoke to so no one called the store and said someone would call me back on Monday, very frustrated at this point I requested to speak to a manager but was told all managers leave at 17:00 so there was no manager to speak to. I then requested that my order be cancelled and my money refunded and for a manager to call me on Monday. I have checked my Edgars online Account and there is no sign of the order being cancelled and no call from a manager yet. Disgusting service and I will NEVER shop through Edgars Online again!