Terrible experience

<p>I did a claim with Edgars under Hollard on the 26 December 2016 and untill now I havent been givin a clear outcome. My Samsung J2 and J7 on the box have one IMEI number but when I call Im told that they need the second IMEI number. where am I supposed to get it?? When calling the call centre you wait for more than 15 minutes bfore they assist you and put you on hold till you drop the line. Can someone get back to me because I pay for my premiums every month with no fail.</p>