TM
Tumelo M
1 reviews | Active since Jul 2016
23 Jul 2016, 10:26
terrible experience
<p>the treatment at edgars rosebank should be reviewed, i went in to open an account, i had to hunt for someone to assit me firstly, when i finally found a person to help, she didnt seem interrested in helping and shes making comments like at your age you have a savings account. firstly i dont see how my type of account is any of her concern, i have tolerated this store for a while now but today i just couldnt anymore. i urge this type of service be reviewed before we take matters into social media and drag the name to the mud... please teach your staff customer service, make them understand all customers are valuable to a business.</p>
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Replies (2)
Edgars's replyOfficial
25 Jul 2016, 08:28Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store, We have raised your concerns with our in store management team to address and revert with feedback .
It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ********** 121/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply25 Jul 2016, 08:28
Official
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store, We have raised your concerns with our in store management team to address and revert with feedback .
It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ********** 121/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's replyOfficial
25 Jul 2016, 08:28Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store, We have raised your concerns with our in store management team to address and revert with feedback .
It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply25 Jul 2016, 08:28
Official
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store, We have raised your concerns with our in store management team to address and revert with feedback .
It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,