Terrible edgars online service!

I have been an edgars account holder for many years - payments always on time. Made an online purchase 2nd May 2020, it has been nearly 4 weeks no feedback from them and every time I phone, after holding on to most annoying music and for more than 10 minutes they tell me the order is still at the warehouse. I ordered from other retailers at the same time and have received all my orders within 2 weeks from date of order. Edgars can you afford to loose all our business? In these times? I think not!!!!! Your service and care for customers is non excistant!!