Terrible Edgars Online Service

I ordered skincare products on Edgars Online on the 29th of April. Paid. Today is the 8th of May and I still have not received a tracking number to track my order online. I keep emailing them because I want to confirm if my order was received - no feedback. I keep phoning - no answer. I realize that the National Lockdown obviously put everything in slowmotion but I just want a response. For all I know I could be waiting for an order that they never even received.

Very poor Online and Customer Support service - you are not supporting me at all.