Terrible customer service rendered

I have an account with Edgards for a few years now, i was called form RNSC a third party company on behalf of Edgards, my information was provided to them by Edgards i was told they running a promotion for all Edgards customer 3Gb Wi-Fi data if i don’t want it i can just leave it that will indicate I’m not interested, to cut a long story short I’m being charged R78.00 for airtime sub which i never request if i can remember i ask will i be charged i was told no.

I sent emails on numerous occasions no response, why create an email for queries if you not going to reply or try to resolve customer’s issues.

Edgards you guys need to short this out you gave them my details clear your mess, I’m not paying for something i did not agree to.