Terrible customer service on funeral policy

<p>Mid 2016 I bought a Hollard Funeral Policy through Edgars. Was promised that policy would be sent via e-mail to same address as my monthly statement. Still waiting. Phone call in August to customer service resulted in SMS on 25 August stating that policy would be sent within 30 days. Still waiting. In October after numerous calls was promised that policy would be sent within 3 days. Still waiting. In November sent e-mail to contact number on Edgar's website. No acknowledgement - let alone a response. Copy of e-mail to Hollard Insurance contact address on their website - came back - address does not respond. Phone call again in December, promised that it would be sent by e-mail and post. Still waiting!! Of course the monthly deduction is made every month.</p> <p>Come on, this is not rocket science - how difficult is it to send an official policy document to your client? Edgars customer service have no clue what the words " customer service' means. Hollard, the underwriters of the policy, don't seem to be in the picture of all. </p> <p>Luckily I am still alive but can you imagine what would happen if I were to pass away. The premiums that I have paid to date would disappear and my family would have to fork out for my funeral.</p>