TERRIBLE CUSTOMER SERVICE - NO RESPONSE

I purchased a Shelley bra from Edgars a short while ago. After wearing the bra not more than 3 - 4 time, the stitching on the strap unraveled, and the strap broke. I could not find any contact information for the Shelley brand, and so, as I had purchased the bra from Edgars, I e-mailed Edgars to advise them of the poor quality of the bra and to ask what could be done as I had paid a lot of money. This e-mail was sent approx 2 weeks ago, and I have subsequently sent another e-mail to Edgars, and I still have not, to this day, had a response from Edgars / Edcon. Clearly customer satisfaction is not important to them. I am terribly disappointed in Edgars. I spend a lot of money there and am a good customer, however when I have just one complaint, it is not even acknowledged. Edgars admin department is overall not great, and this has just proved that. Very dissatisfied.