Terrible customer service, no respect or

On the morning of 19 May I was in Edgars Clearwater mall shopping for cosmetics. On entering the store, the ladies from Clinique and Lancome was very friendly and helpful. Moving on, I was looking for a specific product at the Smashbox stand where there was no one available to assist. But there was ladies standing in separate groups at the Revlon and Inglot counter, (only a few feet away) visibly seeing my interest in the products. A few minutes passed where after I asked if anyone of them could assist, but blatantly told the smashbox lady is off today. When asking for the specific product 2 of the ladies said they don't know it and can't help me. I mentioned to them that their work / makeup stations (specifically Smashbox & Revlon) are dirty and untidy and they have no urge to even try and help me. They mumbled about the lady not being there, and I indicated that I will log a complain to Estee Lauder and Edgars, But there is no portal for direct contact or complaints on their websites. Normally i would let this go, but this is not a first unsatisfying service I've received from this Edgars branch. They have no work ethic or visible customer service, their poor efforts are a shame