1 reviews | Active since Apr 2013
Terrible Customer Service in the accounts Dept
around November 2014 I paid my account in full and closed it as it had a negative impact on my credit record. During February 2015 I app**** for credit and it got turned down due to a bad credit report. I contacted Edgars finance department and spoke to Nompumelelo Ndlovu who assisted me with a letter stating that it has been closed and paid in full. however, 6 months down the line I received a credit report from Trans union (TU) stating that my Edgars account is still in arrears, after being promised by the aforementioned individual that my profile will be updated with TU. this has not been done and it still reflects as negative on my profile. I would like to know what the delay is in updating TU regarding my account?
Thank you for raising your account concerns with us. Please be advised we have send a request for an ITC update to the accounts department. We assure you that your credit profile will be updated. We apologise for the overall experience. Concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your account concerns with us. Please be advised we have send a request for an ITC update to the accounts department. We assure you that your credit profile will be updated. We apologise for the overall experience. Concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***