Terrible customer service

Item: Edgars
Rating: 1
Author: Taryn G

I went to pay my account as i have done for many years only to find out they have changed my account from a 12 month to a 6 month with out my knowledge. I spoke to customer service and they say I must just pay the hefty six month installment amount on my account because I am only letting them know now. When I had no idea they changed the account with out my knowledge.

Helpful (0)

Replies (2)

Edgars's replyOfficial

26 Apr 2022, 12:24

Dear Taryn,

Trust you well.

RCS have attempted to get hold of you telephonically, however you not available.Please confirm a convenient time for a call back.

Thank you and take care.

Edgars's reply26 Apr 2022, 12:24

Official

Dear Taryn,

Trust you well.

RCS have attempted to get hold of you telephonically, however you not available.Please confirm a convenient time for a call back.

Thank you and take care.

Edgars's replyOfficial

28 Apr 2022, 08:46

Good morning Taryn,
Trust you well.

RCS has made contact with you and feedback had been provided on plan transfer to 06 months plan.
Should you have any further enquiries please feel free to contact us.

Have a great day further and stay safe.

Edgars's reply28 Apr 2022, 08:46

Official