Terrible customer service

Dear Edgar's,

Never in my life did I ever think I would experience such disgusting customer service from a well known and well established company. About 2 weeks ago I walked into legit to apply for a account. Legit sent me to Edgar's. I waited in a long line at Edgar's just to be told that I need to email Edgar's but when I got home the email address was wrong. I then went online and emsed Edgar's on the the customer service email address stated online. On that email address they keep asking me to send my ID number and cell number WHICH I HAVE TWICE, BUT STILL THEY CANNOT HELP ME. It is now two weeks later and I am nowhere? Is it going to be having an account if it is already this difficult just to apply? Edgar's please advise?

I can supply the email addresses at your command.

Dissapointed Customer, Janelle ***