HP
Hercules P

1 reviews | Active since Jun 2016

07 Mar 2017, 11:54

Terrible Customer Service

<p>Dear Edgars</p> <p>You are quick to ask for money, but not to help people.</p> <p>The irony of you sending me a threatening sms to pay my account is clearly lost on you. You haven't bothered to email me my monthly statement, your website doesn't work and I'm not holding for 30+min to try and speak to your telephone operators.</p> <p>Fix your business before it falls further apart!</p>

0
Replies (2)
Edgars
Edgars's reply07 Mar 2017, 14:49
Official

Kindly be advised that the matter regarding the statements query as you did not receive them, has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply07 Mar 2017, 14:53
Official

Kindly be advised that the matter regarding the statements query as you did not receive them, has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,