1 reviews | Active since Jul 2014
Terrible Customer Service
<p>Edgars Menlyn has absolutely no stock of their brand Women's Regular Straightleg Jeans.</p> <p>I mean, come on, how on earth do you do business?</p> <p>I went in store and they had no stock, they told me that their stock would arrive in approx 2 weeks, as back to school and back to work would be priority.</p> <p>I've been calling them for 3 weeks now (meaning this is now the 5th week I've been waiting) to find out if their stock has yet arrived, and all I get is 'no, maybe next week.'</p> <p>If I ask them to check if there is any other store with stock, they say 'if Edgars Menlyn doesn't have stock, no one has stock.'</p> <p>Today I am told that they have no idea when they are getting stock. I mean, if you've placed an order for stock, surely you must know when you'll be receiving that said stock.</p> <p>No other retailer is selling comfortable jeans in straighleg, so am I supposed to walk around naked now.</p> <p>If you ask them to make a note and call you when they've received stock, they cannot do that either.</p> <p>If a product is in demand, which it clearly is, because there's lots of stock of all the other jeans, except straightleg, make sure you order more of that particular product!</p> <p>I'm so fed up with Edgars you would NOT believe.</p> <p>Best of all, they don't even care about customer satisfaction, as complaints doesn't even bother them!</p> <p> </p>
We have forwarded the complaint to the Edgars Menlyn Mall management to address as our valued customer is not happy that the store does not keep the straight leg jeans, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have forwarded the complaint to the Edgars Menlyn Mall management to address as our valued customer is not happy that the store does not keep the straight leg jeans, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have forwarded the complaint to the Edgars Menlyn Mall management to address as our valued customer is not happy that the store does not keep the straight leg jeans, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have forwarded the complaint to the Edgars Menlyn Mall management to address as our valued customer is not happy that the store does not keep the straight leg jeans, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
