Terrible Customer Service

<p>Had to return an item to the Alberton City Store where I initially bought. Didn't have the original receipt as I had returned some stuff prior from the same receipt purchases. Item still had the price tag & it's original condition. Was assisted by Tseke who was initially rude from.the on set, who didn't greet me. Fine explained that I had returned items before at the very same store & they took the original receipt. Agreed that I don't want cash, they can just put that in a gift card. He still went to some guy. Who I would presume was the manager by the Name of William. Who came & was also rude. Who told me his policy didn't allow for him to let me return the goods. Had to start again by telling they took the original receipt & he didn't want to listen. Told both of them I can't find something to exchange with & they just made this an issue where is I had already told them to put this in the gift card. After that I was told to go fetch a gift card myself. Which I found utterly rude too. If this is how your employees treat your customers then I'm definitely not going to shop at your store ever again. For the mere fact that they just didn't want to look at other ways to assist me just tells me that yol don't train them about client centricity. I have been shopping at your store & changed things before. Even gift but surprisingly on this day I'm told about a mere receipt that could have easily been retrieved from the system as I even mentioned I used the points cards. I would like to have this matter attended.</p>