Terrible customer service
<p>Edgars refused to replace my card using my passport (which is a valid south African document) after it was ****** along with my ID and drivers license. If it's good enough for the banks, why could I not be assisted? Clients service's did not even know how to explain this to me.</p>
Thank you for bringing this matter to our attention. We must apologise for the frustration and inconvenience caused in this incident. Please be advised due to ***** purposes we require the actual ID book/card in order to replace your Edgar’s account card as per the Edcon policy.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the frustration and inconvenience caused in this incident. Please be advised due to ***** purposes we require the actual ID book/card in order to replace your Edgar’s account card as per the Edcon policy.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***