Terrible customer service

<p>In July i had left my Guess watch in for Repair as it stopped working and it was only purchased in December 2015, 2 months later after not receiving a call i go to check and I was told by the Jewelery assistant to check with the cellphone counter eventually when she had checked my watch was back but it still wasnt working, she took me to a Manager at Customer service whereby the gentleman told her to replace for the same value or more i had chosen a watch and then they tell me to pay the difference when explained what i was told the manager comes and says to me that its obvious that i have to pay so i enquired why he didnt tell me to pay the difference he said its obvious im a customer i must know so i explained that i dont know he needs to tell me he says its obvious he doesnt fell like he needs to tell me cos all customers know. i told him i thought he was doing a good deed he says if i choose anything more i must pay he didnt know that he needs to explain it to me... he was literally screaming at me in front of other customers. then i asked the lady at the jewelery counter to open so i could have a look at the watch she rolled her eyes at me ... im very disgusted at this Store and the behaviour of the staff</p>