sN
samantha N
1 reviews | Active since Apr 2015
11 Apr 2015, 07:18
terrible customer service
i had bought a guess handbag from edgars and paid R1800 last year a year later the bag's leather is already peeling quite shocking from such an expensive name brand i went in to edgars to get an exchnage or credit and was took that apparently there handbags only have a 1 year return policy quite shocking to paid such a large amount of money for a bag thinking it getting quality but you not. edgars has lost a valuable customer for life.
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Edgars's replyOfficial
13 Apr 2015, 15:06Hello samantha28,
Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Kindly note we only refund or exchange provided that there is a proof of purchase, the tags are still intact and there is a proof of purchase. If the item has a manufacture's default it should not be older than 6 months and the customer should have a proof of purchase,
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Kindly note we only refund or exchange provided that there is a proof of purchase, the tags are still intact and there is a proof of purchase. If the item has a manufacture's default it should not be older than 6 months and the customer should have a proof of purchase,
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Edgars's reply13 Apr 2015, 15:06
Official
Hello samantha28,
Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Kindly note we only refund or exchange provided that there is a proof of purchase, the tags are still intact and there is a proof of purchase. If the item has a manufacture's default it should not be older than 6 months and the customer should have a proof of purchase,
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. Kindly note we only refund or exchange provided that there is a proof of purchase, the tags are still intact and there is a proof of purchase. If the item has a manufacture's default it should not be older than 6 months and the customer should have a proof of purchase,
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***