YT
Yugen T
1 reviews | Active since Jun 2014
11 Apr 2019, 11:18
Terrible customer service
I have been trying to resolve an issue for over a month now. I am still getting charged for products I did not sign up for. Edgars in unable to provide proof of my signing me up for airtime and data bundles. So customers that do not query this, will just be charged unknowingly. Please contact me ASAP regarding this query.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
11 Apr 2019, 12:06 As per our telephonic conversation today at 11:58 AM. Please be advise the reversal has been done on your account, we have however referred your query to our accounts department for clarity on the reversal.
We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Best regards,
Edgars's reply11 Apr 2019, 12:06
Official
As per our telephonic conversation today at 11:58 AM. Please be advise the reversal has been done on your account, we have however referred your query to our accounts department for clarity on the reversal.
We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
We would like to apologize for all the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Best regards,