Terrible customer service

<p>My Edgars acxount was paid in full with no balance. In May I rexeived an sms saying I owed R60. I went to Edgars, The Glen on the 15/05. I was put through via telephone to Ntombi, who explained its a club fee. I told her that I have never agreed to this and have never been a club member and do not want to be a member. She said it will be cancelled.and it would be reversed in 48 houtrs. I phoned customer helpline on the 25/05 and spoke to Skumbuzo who told.me.nothing had been done.and he would.escalate the matter. In the.mean time I should pay R30 installment to avoid negative ITC score and I should phone again in 2 days. I phoned again today, 07/07 and spoke to Nonklanka who said nothing.had been done. I was put on hold for a while.and told a team leader, Rene Hendriks would call me after 3 to give me feedback. No one phoned! I am very upset with this service and would.like to close my account immediately.</p>