terrible customer service

I was notified in store that my Edgars account was blocked and that I could not purchase, I requested why and was notified that they will need a three month bank statement to suffice as a proof of residence, I assumed this was for FICA purposes. upon arriving with the relevant documentation the next day I provided my details and awaited feedback from the customer care (EDCON) to confirm and unblock my account. Then with an absolute shock I get told that they refuse to unblock my edgars account because I have an overdraft on my personal bank account, now firstly what on earth does my personal finances have to do Edgars/EDCON group ? absolutely nothing at best !!! I pay my account in store on a monthly basis no hassle, no fuss then all of a sudden I get told my account cannot be unblocked due to me having an overdraft, secondly the consultant needs to be taught regarding customer relations because she has no clue how to handle clients issues. worst of all she mentioned that I requested a credit limit increase, just shows you how your consultants listen as I haven't requested or authorized the mentioned at all, if so who did ??? so number one, my personal finances have absolutely nothing to do edcon or edgars group ! secondly if you state that you notified the consumer via sms please make sure that your databases are updated as the number you supposedly messaged is no longer in use ! another stuff up due to work not done properly !!!! fix your mess EDCON/Edgars