Terrible customer service

For the past 3 months I have not received a club magazine which is usually posted to me and as September was my birthday month I did not receive my voucher so on 8 October 2015 I called ***(the number provided on my statement for queries). The lady who answered could not help me and I was told to call another number ***, which I did and was again informed that it is the wrong number and was given ***. I called this number and after entering my details the call was cut. I was quite furious by this time and decided to email [Email Removed] I later received an automated response that I will receive a response within 48 hrs and urgent queries should be ddirectedto ***2, haha, what a joke!<br> <br> So it's now 14 October and still no response.