Terrible customer relations/service

<p>I recieved an sms from Edcon about paymenty on my account on the 9/11/2016 . As far as I can remember I had'nt used my acount in about to months( I may be wrong but I know the balance was less than R100). I immediatly sent Edcon an email requesting a statement so that I may pay the full correct amount. I recieved a response from Delphia Sithole on Sunday the 13/11/2016 , telling me to switch to email statements. I have been registered for email statements since I opened the account. I have no doubt that the have listed me as a slow payer now that it has been nearly a full week since I recieved the sms. I recieved another response this morning 15/11/2016 asking if my problem had been resolved , I am certain that Nelisiwe Matiwane did not even read my response to Delphia because I clearly say that my problem was not resolved and request a statement so that I may pay up the account and close it. I am tired of getting ttreated as if I purposly do not pay my account , the solution is simple ; send me a statement so that I can pay end of story. Please tell me why this is so difficult to do? Do I need to take time off of work so that I can come into a store and sort this out? If so who is going to pay my lost wages? Edcon I am customer of yours and wish to be treated as if you actualy value my business , after my experiences with your company you obviously do not. You really need to look at you customer service department and make some changes. ( PLEASE SEND ME MY STATEMENT SO I CAN PAY YOU THE +-R50 I OWE YOU!!)</p>