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nndwammbi M

1 reviews | Active since Nov 2011

11 Jan 2017, 17:57

Terrible customer handling

<p>I have Purchased Items in December at Louis Trichardt Store. 1 of these items was a school bag for a child. The child was not happy with the bag and returned it to the store but unfortunately the child took the wrong receipt. </p> <p> </p> <p>as the item she was returning was not on the receipt the store decided to take the item from the child instead of sending her home to get the correct receipt. Clearly claiming that the item was some how ******.</p> <p> </p> <p>It came to my attention that i am being accused of theft by the store and decided to follow thi up with the store manager at my expense ( The store Manager can Talk and fails to listen and she only has the store's interest at heart, the customer is not important in what i have gathered)</p> <p> </p> <p>Up on investigation it was discovered that the item was paid for and indeed it was the child who came with the wrong receipt.</p> <p> </p> <p>Please let me know, is this edgars proceedure that you take stuff from customer in such instances?</p> <p> </p> <p>We know have discovered that Edgars took the item from customer wrongfuly( bully tactics) as they did not even have proof that this was stollen from them.</p> <p> </p> <p>I have requested that she refund the child with transport costs when the child comes to collect and/or deliver the bag to the Child and this she refused and insisted the we make a plan to get the child to the store to collect ( The store messed up) when do you take ownership of your Mess?</p> <p> </p> <p>After discovering that the manager was not willing to put customer in her responds, I then requested that the transaction be reversed but again she told me that i need to come to the store to have this reversed. I am in the Western Cape and the store is in Limpopo, will Edgars cover my travelling Costs?</p> <p> </p> <p>In such a mess? How does Edgars best handle it? is this for a customer to loose?</p>

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Replies (7)
nM
nndwammbi M's update13 Jan 2017, 07:23
Reviewer Update

The Bag is still in the store, No communication on how Edgars is planning to deliver it or even attempts to refund my account.

I also was told by the family that the child cried from the time the bag was ****** by rdgars and as a result shee has started school without any bag. Does Edgars Care?

Edgars
Edgars's reply13 Jan 2017, 12:37
Official

Thank you for taking the time to address your concerns regarding the lapse in service from our store .

Please accept our sincere apologies for the frustrations as well as any inconvenience caused.

By copy of your mail we will escalate to management for further investigations and feedback will be provided to you.

Kindly advise if the proof of purchase was sent to the store as our attempts to contact you has been unsuccessful.

***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,

nM
nndwammbi M's update13 Jan 2017, 13:54
Reviewer Update

So, I have tried to call your customer care line but i am unable to go through, and this is at my expense.

are yo giving my issue any attention? will i get any feedback? will it come by end of school term?

are we prepaired to humiliate the child further?

nM
nndwammbi M's update13 Jan 2017, 15:36
Reviewer Update

I have once again, tried to call ********** 000

i am waiting for feedback but i am not getting through

I need to know, how edgars is going to take accountability of thier mess... is this for me to suffer?

I have requested Delivery, Manager refused.

I have requested compansation for taxi to get to the store, Manager refused

I have requested that my account to be refunded and Edgars keep the bag they have already ****** from me, the manager refused.

I have called edgars/edcon and no feedback to this point.

Are you taking the money and the bag from me?

What further loose to you want me to suffer before you look into my issue? what of the child?

nM
nndwammbi M's update13 Jan 2017, 15:37
Reviewer Update

I have once again, tried to call ********** 000

i am waiting for feedback but i am not getting through

I need to know, how edgars is going to take accountability of thier mess... is this for me to suffer?

I have requested Delivery, Manager refused.

I have requested compansation for taxi to get to the store, Manager refused

I have requested that my account to be refunded and Edgars keep the bag they have already ****** from me, the manager refused.

I have called edgars/edcon and no feedback to this point.

Are you taking the money and the bag from me?

What further loose to you want me to suffer before you look into my issue? what of the child?

nM
nndwammbi M's update16 Jan 2017, 07:32
Reviewer Update

It is yet another day of school and no indication of resolving the issue from Edgars, i am not too sure if you ignoring my troubles as you do not have a word to say to me.

my cell number is indeed ********** 399

my mail is still **********

What of the bag? are you keeping it for Edgars?

nM
nndwammbi M's update16 Jan 2017, 11:23
Reviewer Update

I have once again called th ********** 000 number and no 1 wants to assist me.

I will then try to proceed with opening a ******** case agains Edgars Makhado/Louis Trichardt.

Thank you Edgars.

This is the end of our relationship. you are not for customers at all.